KORE 90-Day Refund Policy

At KORE, we want you to feel confident when ordering from us. If there is an issue with your order, eligible refund requests may be submitted within 90 days of the date your order is delivered.

Please carefully review the policy below before submitting a refund request.

90-Day Refund Window

Refund requests must be submitted within 90 calendar days of the confirmed delivery date of your order.

Requests submitted after the 90-day refund period are not eligible for a refund.

Submitting a request within 90 days does not automatically guarantee approval. All refund requests are reviewed individually to determine whether they meet the eligibility requirements outlined in this policy.

No Returns

KORE does not accept product returns.

For health, hygiene, safety, and quality-control reasons, products purchased from KORE do not need to be mailed back and cannot be returned to our facility.

If your refund request is approved, we will provide instructions regarding your order. Please do not attempt to ship products back to us unless you receive specific written instructions from KORE Support.

Eligible Refund Requests

A refund may be considered when the request is made within the 90-day refund window and involves circumstances such as:

• Your order arrived damaged.

• You received the wrong product.

• An item from your order was missing.

• Your package was confirmed as lost during shipping.

• Your product arrived with a manufacturing or quality-related issue.

• Another order-related issue occurred that KORE determines qualifies for a refund.

KORE reserves the right to request reasonable documentation before approving a refund. This may include photographs of the product, packaging, shipping label, order confirmation, or other information necessary to verify the issue.

Non-Eligible Refund Requests

Refunds may be denied when:

• More than 90 days have passed since delivery.

• The customer provides incorrect or incomplete shipping information.

• The package was successfully delivered to the address entered at checkout.

• The product was lost, stolen, damaged, or improperly stored after confirmed delivery.

• The customer refuses or fails to provide requested information needed to verify the refund request.

• There is evidence of refund abuse, fraudulent activity, repeated claims, or misuse of this policy.

• The request otherwise does not meet the eligibility requirements of this policy.

Unless required by applicable law, KORE does not guarantee refunds simply because a customer changes their mind, no longer wants the product, ordered the wrong item, or does not personally prefer the product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

When contacting us, please include:

• Your full name

• Your order number

• The email address used to place the order

• A description of the issue

• Clear photos of the product and packaging, when applicable

Providing this information helps us review your request as quickly as possible.

Refund Approval

All refund requests are subject to review and approval by KORE.

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Once a refund has been processed by KORE, the amount of time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

Original shipping charges, expedited shipping charges, and other delivery-related fees may be non-refundable unless the refund is related to an error made by KORE or otherwise required by applicable law.

Lost or Stolen Packages

If tracking information shows that a package was delivered but you cannot locate it, please first check:

• Around your property or delivery location

• With members of your household

• With neighbors

• With your apartment office, front desk, or mailroom

• With the shipping carrier

KORE is not responsible for packages that are lost or stolen after the shipping carrier confirms successful delivery, although we may review individual situations at our discretion.

Refused and Undeliverable Packages

Customers are responsible for entering a complete and accurate shipping address during checkout.

Orders that are refused, returned by the carrier, or marked undeliverable because of an incorrect or incomplete address may not qualify for a refund.

Refund Abuse and Fraud

KORE reserves the right to deny refund requests when we reasonably believe that a customer is attempting to abuse our refund policy.

This may include, but is not limited to:

• Repeated refund claims

• False claims regarding delivery or product condition

• Altered or misleading photographs

• Multiple claims associated with the same customer, household, payment method, or address

• Chargeback abuse or other suspected fraudulent activity

KORE may limit or refuse future purchases when necessary to protect the company and its customers from fraudulent activity.

How to Request a Refund

To request a refund, email:

KoreWellnessSupport@gmail.com

Please include your order number and a detailed description of the issue in your email. Photos or other supporting documentation may also be requested.

Your refund request must be submitted within 90 days of the confirmed delivery date.

Policy Changes

KORE reserves the right to update or modify this Refund Policy at any time. Any changes will apply to orders placed after the updated policy is published, except where otherwise required by law.

Contact Us

If you have questions about your order or this Refund Policy, please contact:

KORE Customer Support
Email: KoreWellnessSupport@gmail.com

By purchasing from KORE, you acknowledge that you have reviewed and agreed to this Refund Policy, subject to any rights that cannot legally be waived under applicable consumer-protection laws.